School health-room chatbot

Screen recording Demo video 0:16, no sound.

An illustration made with an AI image tool. The real screens are above.

KakaoTalk Channel chatbot

Answers questions on health check-ups, health-room visits and infection prevention with a single tap.

Menu examples

Project notes

A KakaoTalk Channel chatbot made for a school health room. Add the channel, a button menu appears, and each tap brings an answer.

Group the questions a health room hears most into seven topics, so the chatbot answers first and hands over to a person only when needed.

Adding the channel brings a greeting and a button menu.
Seven topics, each with four questions: health check-ups, health-room visits, infection prevention, first aid, medicines, documents and certificates, and health counseling.
Typed phrases such as “건강검진 언제” (when are check-ups?) work as well as buttons.
Every answer ends with Back to start and Talk to a person; the second opens the channel's one-to-one chat.
When it doesn't understand, it offers the main menu and a person again.
Outside chat hours, it says so first.

Kakao i Open Builder: Conversation built from scenarios and blocks in Kakao's business chatbot admin center
KakaoTalk Channel: Channel connection and hand-off to one-to-one chat
JavaScript (browser console): Scripts run in the admin center page to create the blocks and their buttons in one go
Excel: Draft sheet of questions and answers

Questions and answers were drafted in an Excel sheet first, so the line to change later is easy to find.
A script created the topic scenarios and question blocks in one go.
The welcome, talk-to-a-person and fallback blocks were linked and given buttons.
Every button was tried in the bot test window, the bot was deployed to a test channel, and a real conversation was recorded on a phone.

Limits to work within

A phone recording (0:16) shows the button menu and the chat-hours notice working on a test channel.

The screens in these demos are in Korean.

What I did myself